Terms of Service

Last updated October 4, 2026. Please read these terms carefully. They include automatic renewal terms for subscriptions and limits on our liability.

These terms are an agreement between you and Keystead Health, Inc., which operates SteadyTone Health (“SteadyTone,” “we,” “us”), based in Sacramento, California. They apply when you use the SteadyTone website, family dashboard, Emily chat, and AI companion calls and texts (the “Service”). By using the Service, you agree to these terms and to our Privacy Policy.

What SteadyTone is, and is not

SteadyTone provides scheduled AI companion phone calls for older adults, call summaries, text updates to family contacts, and a family dashboard. SteadyTone is not a medical provider, a monitoring service, or an emergency service. It does not diagnose or treat any condition, give medical advice, or guarantee that a problem will be noticed or reported.

In an emergency, call 911. For a mental health or suicide crisis, call or text 988 (the 988 Suicide & Crisis Lifeline). Do not rely on SteadyTone to contact emergency services. See our Safety & Crisis Protocol.

Eligibility

You must be at least 18 years old to create an account or use the Service. The Service is not intended for anyone under 18, and calls may not be set up for minors.

Your account and authorization

• You must provide accurate information and keep it up to date.
• By adding a loved one, you represent that you are authorized to set up calls for that person (for example, you are a family member, caregiver, or authorized representative) and that the phone number belongs to them.
• The senior’s own consent is collected by a one-time setup call that explains the service and that calls are recorded and transcribed. Calls begin only if the senior presses 1 or says yes.
• You represent that each family contact you add has agreed to receive summary and urgent text messages from SteadyTone.
• You are responsible for keeping your sign-in secure and for activity on your account.

AI-generated calls and texts

By using the Service, the account holder and senior agree to receive calls that use AI-generated voices, and family contacts agree to receive automated text messages, at the numbers provided. Every call says it is SteadyTone’s AI companion and that the call is recorded and transcribed. You can stop at any time:

• The senior can say “stop calling” during any call, and calls pause.
• The account holder can pause or remove calls from the family dashboard.
• Family contacts can reply STOP to any text to stop receiving texts, or HELP for help. Message and data rates may apply.
• Uplifting texts are optional. The loved one gets one text asking them to reply YES, and messages start only after they do. Up to 3 messages a day. Reply STOP to opt out or HELP for help. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

AI companions

Companions and Emily are artificial intelligence, not real people. They can make mistakes, mishear, or misunderstand. Summaries, mood ratings, and urgent texts are helpful information, not a replacement for checking on your loved one yourself or for professional care.

Familiar Voice

• You may only upload or record your own voice, and only with your own consent. You may not upload anyone else’s voice, including the voice of a person who has passed away.
• By recording a sample, you grant SteadyTone a limited, non-exclusive, revocable license to create a voice clone from your sample and use it only to provide companion calls to the senior on the account.
• You may withdraw your consent at any time by removing Familiar Voice in the family dashboard or emailing us. We will stop using the voice and delete the voice clone.
• Calls in a familiar voice still say they are SteadyTone’s AI companion. Familiar Voice may not be used to impersonate anyone, to deceive the senior, or to ask for money, gifts, or payments.

Acceptable use

You agree not to:

• Enter a phone number you are not authorized to add, or set up calls for someone who has not agreed to them.
• Use the Service to harass, threaten, deceive, or place unwanted calls or texts to anyone.
• Upload a voice that is not your own, or use the Service to impersonate any person.
• Try to access other people’s information, interfere with the Service, or use it for any unlawful purpose.

We may suspend or close accounts that violate these terms or put others at risk.

Subscriptions and automatic renewal

• Automatic renewal. Paid plans are subscriptions that renew automatically each billing period (monthly unless you chose yearly), and you will be charged the then-current monthly price using your payment method on file, until you cancel.
• Cancel anytime. You can cancel online at any time from the family dashboard, or by emailing support@steadytonehealth.com. Cancellation takes effect at the end of your current billing period, and you keep access until then.
• Price changes. We will notify you by email at least 30 days before a price change takes effect. If you do not agree, you can cancel before the change.
• 3-day free trial. SteadyTone family plans start with a 3-day free trial. A valid payment method is required at checkout. During the trial, calls are limited to 2 a day (one in the morning and one in the evening) of up to 5 minutes each. Call Now is not available during the trial; instead, the family member who signs up may request one short welcome call to their own phone. Unless you cancel before the trial ends, your plan automatically becomes a paid monthly subscription at the price shown at checkout, charged on the day the trial ends and each month after. You can cancel online during the trial from Manage billing on your family dashboard and you won’t be charged.
• MentalWell Plus. MentalWell Plus is a monthly ($9.99) or yearly ($79) subscription that renews automatically until you cancel. If you subscribe through the Apple App Store or Google Play, that store bills you and you manage or cancel it in your store account settings.
• Free pilots. Any free pilot (such as the Care Teams 30-day pilot) will describe what happens when it ends. We will not convert a free pilot to a paid plan without your affirmative agreement.
• Refunds. Except where required by law, fees already paid are non-refundable.

Talk time and Heart Credits

Each plan includes a set amount of talk time per calendar month, shown as hearts on your family dashboard. Included talk time refreshes on the 1st of each month (in your loved one’s time zone) and does not carry over to the next month. Heart Credits are extra talk minutes, sold in one-time packs at 25 cents per minute ($10 for 40 minutes, $25 for 100 minutes, $50 for 200 minutes). They are added to the current month’s talk time right away, are used only for talk time, and, like included minutes, do not carry over to the next month. Heart Credits have no cash value and cannot be transferred or redeemed for cash, except where required by law. We text you when about one heart is left. If talk time runs out, your loved one gets 1 short check-in call a day for 72 hours. If talk time isn’t topped up within those 72 hours, calls pause until you top up or talk time refreshes on the 1st. Paused calls also pause missed-call follow-ups, so please top up or make other arrangements.

Stopping the Service

You can pause or remove a loved one’s calls at any time from the family dashboard, or close your account by emailing support@steadytonehealth.com. When a loved one is removed or an account is closed, we delete related information as described in our Privacy Policy.

Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent allowed by law, we do not promise that calls, texts, or summaries will always happen on time, be accurate, or detect every concern.

Limitation of liability

To the fullest extent allowed by law, SteadyTone is not liable for indirect, incidental, special, or consequential damages, or for missed calls, delayed messages, service outages, or decisions made based on AI summaries. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. These limits do not apply to liability for gross negligence, willful misconduct, fraud, death, or personal injury, or to any other liability that cannot be limited or excluded under applicable law.

Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules.

Changes to these terms

We may update these terms. We will post changes on this page and update the date above, and we will email account holders before a significant change takes effect.

Contact

SteadyTone Health, Sacramento, California.
Email: support@steadytonehealth.com